Listening to You
Bartels, Taylor & Associates Pty Ltd is committed to delivering high quality service to all our customers and to continually improve its service. Bartels, Taylor & Associates Pty Ltd commitment is reflected in this Charter.
Bartels, Taylor & Associates Pty Ltd will
- deal with your enquiry in a polite, helpful, respectful, and efficient manner
- listen to what you have to say
- offer you options where this is possible
- refer you on, if this is appropriate
- get it right
- correct mistakes and wherever possible, give you an explanation
- give you prompt and efficient service
- if your request requires a response, Bartels, Taylor & Associates Pty Ltd will do this within 24 hours
- if we are not able to respond in the time frame, Bartels, Taylor & Associates Pty Ltd will provide you with a realistic time frame
- maintain your confidentiality
- provide assistance if we can
- identify yourself so that we know we are talking to the right person
- have the correspondence that has been issued to you ready, so that we know what you are talking about
- treat our staff with courtesy
By Mail : Bartels Taylor & Associates, PO Box 779 Melton VIC 3337
By Phone : 03 9747 9569
By Email : infringements@bartelstaylor.net.au